All Return Requests should be emailed to info@trinitylighting.ie
Unsuitable goods can be returned within 28 days for a refund. (Any delivery charges cannot be refunded - this is a non refundable service)
Please see our return options below; to arrange either return option we must be notified by email, returns will not be processed without the correct documentation. Please email us on info@trinitylighting.ie to arrange your return.
*Please note bespoke or personalised items such as David Hunt Lighting and Light Shade Studio cannot be returned.
Trinity Lighting cannot be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.
To arrange return, please complete our Returns Request Form and select one of the below options.
Option One – We Arrange Collection
This cost of £15 is deducted from your refund for collections within Ireland or Britain. The collection is scheduled with DPD to be on the day selected by the customer. Unfortunately, DPD are not able to provide us with an ETA of collection although the customer can call their local depot on the day of collection to request a more precise timeframe.
*Please note this service is not available to our customers who are located outside of the UK & Ireland.
Option Two – Customer Arranges Return
The customer takes full responsibility to ship unwanted goods back to us safely and undamaged for a full refund.
Our return address is:
Trinity Lighting
Greenbank Business Centre
Newry
Co. Down
BT34 2QX
**Your refund will be issued when the item(s) are returned and inspected.
**Cost of delivery is a non-refundable service
**Please ensure the orginal DPD label is removed from the outer box. Please pack the light up as best you can. Seal tight to prevent any movement inside the box.
**Returns will only be accepted if the item is unused, undamaged, unwired and in a re-sellable condition in the original, unmarked packaging.
**If items arrive back to us broken or damaged your full refund may not be guaranteed.
Damages & Faulty Items Policy
All breakages must be reported within 3 days of the goods being delivered.
In the unlikely case of damages or faults, please contact us directly at info@trinitylighting.ie with pictures of the item(s).
Broken glasses or missing components do not class as faulty. We will try source the replacement parts/glass and send this out to you.
*Standard Free Delivery (orders over €90/£75) - 3-10 working days (not including day order is placed)
Please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm.
*Express Delivery Charge - 1-5 working days (not including the day you order)
Orders under free delivery threshold:
Cost of Delivery to N.Ireland £7
Cost of Delivery to Ireland €12 or £10
**All delivery charges are non refundable**
**if multiple brands are ordered we will contact you regarding the logistics of express delivery - some brands are not eligible for express delivery (David Hunt Lighting, Light Shade Studio, Firstlight **
These Charges apply if the total order is not over the £75/€90. Please Allow 3-10 working days for delivery time
Cost of Delivery to England, Scotland and Wales is £10.50 (excluding Scottish Highlands & Islands).
We no long ship to the Scottish Islands & Highlands. We apologise for any inconvenience.
Zone 1 Allow 3/4Days extra for delivery £30
Belgium, France, Germany **Prices may vary**
Free Delivery for orders over £500.
Zone 2 Allow 4/5Days extra for delivery £35
Austria, Czech Republic, Denmark, Poland **Prices may vary**
Free Delivery for orders over £800.
Zone 4 Allow 6/7Days extra for delivery £45
Italy, Spain, **Prices may vary**
Free Delivery for orders over £900.
Zone 5 Allow 6 Days extra for delivery £50
Portugal, Croatia, Finland, Norway **Prices may vary**
Free Delivery for orders over £1000.
**Charges may increase depending on size / weight of order**
* Bespoke or made to order items will have longer lead times*
