For sales & advice call: 00353(0)15240797
Free Delivery on all orders €90/£75 across Ireland & UK. You will not experience any extra charges / tariffs /customs due to Brexit.
As an online retailer only, we are not always able to hold stock of all items on the website and may need to order your product(s) in to our warehouse or deliver directly to you from one of our suppliers. Lighting stock levels fluctuate, all products are on our website are subject to availability.
*Standard Free Delivery - 3-10 working days (sometimes may take slightly longer, if so you will be contacted by a member of the Sales team) please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm.
*Express Delivery Charge - 1-5 working days (not including the day you order)
If multiple brands are ordered we will contact you regarding the logistics of express delivery. Some brands are not eligible for express delivery (David Hunt Lighting, Light Shade Studio and Firstlight)
We kindly advise our customers not book an electrician until their items are delivered, if you require the goods in a set time frame call us to get a better indication for the delivery.
See below for more further delivery information.
All Return Requests should be emailed to info@trinitylighting.ie
Unsuitable goods (even if you change your mind) can be returned within 30 days for a refund. (Any delivery charges cannot be refunded - this is a non refundable service)
Please see our return options below; to arrange either return option we must be notified by email, returns will not be processed without the correct documentation. Please email us on info@trinitylighting.ie to arrange your return.
*Please note bespoke or personalised items such as David Hunt Lighting and Light Shade Studio cannot be returned.
Trinity Lighting cannot be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.
Option One – We Arrange Collection
This cost is deducted from your refund normally around £12 within Ireland or Britain. The collection is scheduled with DPD to be on the day selected by the customer. Unfortunately, DPD are not able to provide us with an ETA of collection although the customer can call their local depot on the day of collection to request a more precise timeframe.
*Please note this service is not available to our customers who are located outside of the UK & Ireland.
Option Two – Customer Arranges Return
The customer takes full responsibility to ship unwanted goods back to us safely and undamaged for a full refund.
Our return address is:
Trinity Lighting
Greenbank Business Centre
Newry
Co. Down
BT34 2QX
**Your refund will be issued when the item(s) are returned and inspected.
**Please ensure the orginal DPD label is removed from the outer box. Please pack the light up as best you can. Seal tight to prevent any movement inside the box **
**Returns will only be accepted if the item is unused, undamaged, unwired and in a re-sellable condition in the original, unmarked packaging. **
**If items arrive back to us broken or damaged your full refund may not be guaranteed. **
All breakages must be reported within the first 1-3 days upon delivery.
In the unlikely case of damages or faults, please contact us directly at sales@onlinelightingshop.com with pictures of the item(s).
Cost of delivery is a non refundable service fee.
Broken glasses or missing components do not class as faulty and replacement parts / glass will be sent.
*Standard Free Delivery (orders over €90/£75) - 3-10 working days (not including day order is placed)
Please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm.
*Express Delivery Charge - 1-5 working days (not including the day you order)
Orders under free delivery threshold:
Cost of Delivery to N.Ireland £7
Cost of Delivery to Ireland €12 or £10
**All delivery charges are non refundable**
**if multiple brands are ordered we will contact you regarding the logistics of express delivery - some brands are not eligible for express delivery (David Hunt Lighting, Light Shade Studio, Firstlight **
These Charges apply if the total order is not over the £75/€90. Please Allow 3-10 working days for delivery time
Cost of Delivery to England, Scotland and Wales is £10.50 (excluding Scottish Highlands & Islands).
Zone 1 Allow 3/4Days extra for delivery £30
Belgium, France, Germany **Prices may vary**
Free Delivery for orders over £500.
Zone 2 Allow 4/5Days extra for delivery £35
Austria, Czech Republic, Denmark, Poland **Prices may vary**
Free Delivery for orders over £800.
Zone 4 Allow 6/7Days extra for delivery £45
Italy, Spain, **Prices may vary**
Free Delivery for orders over £900.
Zone 5 Allow 6 Days extra for delivery £50
Portugal, Croatia, Finland, Norway **Prices may vary**
Free Delivery for orders over £1000.
**Charges may increase depending on size / weight of order**
* Bespoke or made to order items will have longer lead times*
We no long ship to the Scottish Islands & Highlands. We apologise for any inconvenience.
