Unfortunately Trinity Lighting is an e-commerce shop only, we do not have the option for collection. 

We do not have a showroom or anywhere for customers to visit to collect or return goods in person. 

We are available via telephone or live chat from the hours of Monday - Friday 9am – 5.30pm.

Other wise you can fill out the Contact Us form & we will get back to you as soon as we can.

For items that are out of stock. The majority of the time, the supplier will have a release date.

If the product page isn’t giving the option to pre order, let us know & we can contact the supplier for an estimate date of restocking.

Once the release date is added to the system, the product will be available for Pre Order & will be shipped out accordingly.

Yes, we are happy to price match. To do so please email us with a link to the competitor’s website & we will look into this for you.

Please Note, we take into considering any delivery or custom fee’s that the competitor would charge to the desired delivery address.

E.g. If an Item is selling cheaper on a Uk website, but charges £20 to delivery to South of Ireland, then the £20 will be added onto the price.

Generally light bulbs aren’t included with the light unless stated otherwise. (Some Fumagalli items have free bulbs but this would be stated in the description)

If you are unsure what light bulb is need for the light, check out the description on the product page & then head over to our Light Bulb category to select your ideal bulb.

If you need ant help, just get i contact with us and we are happy to asist you.

An email address is necessary for online purchasing and registering an account with Trinity Lighting.

Having the contact number also helps our customers keep up to date with the status of their order. Our courier DPD will be able to send you a text message with the time slot of your delivery. This is also very helpful if the courier needs assistants finding the delivery address.

If we need to contact you in any way regarding the order, we will require your email address & contact number

When shopping with Trinity Lighting, we accept Mastercard, American Express, Visa, Maestro, Apply Pay, Google Pay, Klarna & PayPal.

Please be assured that all of our payment methods are safe and secure. Our website is encrypted, ensuring it is 100% safe and secure. We hold the security of our website as a number one priority for all our customers.

Setting up an account is the easiest way to ensure correct and full delivery detailing. This process is only required once, after which you can easily 'log in' for future ordering.

To set up an account, simply follow the process when purchasing. This will take you through a step by step process to register your account. This account information can be changed at any time by 'login in'.

Once you have an account, you can check the status of your order.

This depends on the product purchased and the location of where the products are to be delivered.

Standard delivery to Ireland or UK Mainland typically takes between 3-10 working days. Brands such as David Hunt or Light Shade Studio will take longer as their products are Made to Order.

As we are not a lighting showroom we only have the capacity to stock some items, if there is likely to be any delay in your delivery, you will be informed at the earliest opportunity.

*For a better estimate, please contact us with product code & the desired delivery location.*

Please note, there are absolutely no customs charges for any of our customers based in the south of Ireland or across Europe.

We have a small warehouse in the North of Ireland which allows us accept deliveries from the UK. We can then despatch orders without any of our customers paying customs or any other fees.

The price on the website is final.

Orders are delivered by DPD.

Due to having a small warehouse, express delivery is only applicable for some brands & some delivery locations. On each product page should state whether or not Express Delivery is available.

For a better estimate, please contact us with product code & the desired delivery location.

Please note - We advise not to book an electrician until the goods arrive with you & are checked over.

Unsuitable goods (even if you change your mind) can be returned within 28 days for a refund. Any Delivery charges paid at the time of ordered are non-refundable.

To return an item, we have two options; We can arrange collection with DPD (usually costing £15) or you can arrange a return back to our warehouse at your own cost.

Please see our Returns Policy for further information. Items from David Hunt & Light Shade Studio cannot be returned.

Goods can only be returned if;

•          The item is unused & unwired
•       In its original unmarked packaging (Please do not write on the product boxes)
•       Has all accessories back in the box, screws/brackets etc

If any of these requests are not followed through, a full refund may not be given.

A refund is processed once the items has been returned to us & inspected.

In the unlikely case of damages or faults, please contact us directly at info@trinitylighting.ie with pictures of the item(s) along with the description of the problem your experencing.

Broken glasses or missing components do not class as faulty. We will try source the replacement parts/glass and send this out to you.

All breakages must be reported within 3 days of the goods being delivered.